Lucky you, we’ve got answers.

Check out our How It Works tab. Place your order via the website and soon to come our APP. You can create an account to track your orders and save personal information.

You will be able to view this in your personalized dashboard and you will receive an email confirming your order has been accepted.

You will receive notification that the order was not accepted/ cancelled and no payment will be taken. If pre-authorized on your credit card, payment will be released or refunded.

Not as of right now. You will receive notification that your order has been accepted, picked up and delivered to your door. Once the app is live, you will be able to track your order on a map.

Depending on the type of feedback.

You can leave recommendations on the website for business you would like to see partner up with Jump The Line.

You can leave delivery feedback after your order has been delivered.

When ordering food from a specific restaurant, contact the restaurant directly about ingredients and your allergy. If the restaurant is willing to accommodate your allergy/food intolerance, continue with order and place your allergy/food intolerance in the notes section so the restaurant is aware.

If you need to modify your order once payment has been taken, you can call the business directly to make changes to the order, call Jump The Line or submit another order via the website/app.

If you need to cancel your order, please call Jump The Line right away. Jump will be in contact with the business to cancel order and then we will work with you to refund your payment. Process may take up to 72hrs for refund.

A courier will be matched with your order once your order is almost complete. This process takes time and we thank you for your patience.

Contact Jump The Line via phone 780-245-5867 or email [email protected].